Privacy Policy

Shoppe ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you shop with us, how we use it, and the choices you have. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Account information — name, email address, phone number, and password when you register.
• Order information — shipping address, billing details, and the products you purchase.
• Payment information — processed securely by our payment partners; we do not store full card numbers on our servers.
• Usage information — pages you visit, searches you make, and how you interact with the site, collected via cookies and similar technologies.
• Social login information — if you sign in with Google or Facebook, we receive your name, email address, and profile ID from that provider.

2. How We Use Your Information

• To process and deliver your orders, including sharing necessary details with the vendor fulfilling them and our delivery partners.
• To create and manage your account, and to remember your cart between visits.
• To communicate with you about orders, account activity, and customer support requests.
• To send you promotional offers and newsletters, only if you've opted in — you can unsubscribe at any time.
• To improve our website, products, and services based on how they're used.
• To detect, prevent, and address fraud, abuse, and security issues.

3. Marketplace Vendors

This is a multi-vendor marketplace. When you place an order, the relevant order and shipping details are shared with the vendor fulfilling that order so they can prepare and ship your items. Vendors are expected to use your information only to fulfill your order and may not use it for unrelated marketing purposes.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how you use our site, and personalize your shopping experience. You can control or disable cookies through your browser settings, though some features of the site may not work correctly without them.

5. Sharing Your Information

We do not sell your personal information. We share it only with: vendors fulfilling your orders, payment processors completing your transactions, delivery partners shipping your orders, and service providers who help us operate the site (such as hosting and analytics) — each bound to use it only for the service they provide us. We may also disclose information when required by law.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You can review and update your account information at any time from your profile settings. You may request that we delete your account or correct inaccurate information by contacting us using the details below. Note that we may need to retain certain order records for legal and accounting purposes even after an account is deleted.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us or email us at contact@ecomall.com.