Shipping & Returns

Shipping

• Every item on Shoppe is shipped by the vendor who sells it, so delivery time and shipping cost can vary between vendors and are shown at checkout before you pay.
• Orders are typically dispatched within 1–3 business days of being placed, and delivered within 3–7 business days depending on your location and courier availability.
• You can track any order in progress from your account under My Orders, or from the confirmation page for a guest Buy Now order.
• If an order contains items from more than one vendor, it may arrive in separate shipments — this is normal and each shipment can be tracked independently.

Returns & Exchanges

• To start a return or exchange, contact us within 7 days of delivery with your order number and the reason for the return.
• Items must be unused, undamaged, and in their original packaging with all tags attached to be eligible for a return.
• Some items — such as perishables, personal care products, and made-to-order items — cannot be returned unless they arrive defective or damaged.
• Because each vendor fulfills and ships their own items, the exact return process and who pays return shipping can vary by vendor; we'll walk you through it when you contact us.

Refunds

Once a returned item is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method, or as store credit for cash-on-delivery orders, typically within 5–10 business days.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging — we'll arrange a replacement or a full refund at no cost to you.

Need Help?

Have a question about a specific order or its shipping status? contact us or email us at contact@ecomall.com.